Charlie's Diary

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Thu, 07 Aug 2003 Air rage No blog entry today (other than this) because I'm knackered -- spent no less than five hours on the phone to three travel bureaux and several departments within Lufthansa, trying to figure out WTF to do about my tickets to Torcon 3 in Toronto at the end of this month. I booked the tickets back in May through a small one man travel agency I've been using for years. He usually posts them to me a month before departure -- he's 400 miles away. It seems that this time, the tickets were issued three weeks ago but never got here. The travel agent isn't answering one of his phone lines and the other three (fax plus voice plus emergency mobile) are all disconnected; not a good sign, and I suspect he's died or otherwise gone out of business with extreme prejudice. The good news is that the payment was received, the tickets were issued, and I have a booking reference. But the bad news is that it turns out that Lufthansa have no standard procedure for dealing with the consequences if the tickets are sent out on time but get lost between the travel agent and the customer. The tickets are merely contracts for travel but the airline behaves as if they're cash money. And you can't imagine the problems that arise when the tickets are issued by a big ticketing agency, then sent to a medium-sized travel agency, which then sends them on to a one-man-and-his-dog sub-agent who vanishes into a black hole rather than forwarding them to the customer. Every single conversation seems to begin with "have you spoken to the travel agent?" and ends with "yes, we can do that, as soon as the travel agent faxes us to confirm the tickets are lost in the post ..." Note: Lufthansa are one of the more efficient flag carrier airlines. The mind, she boggles. I'm harbouring weird daydreams that I've been caught up in a highly unethical sub rosa experiment designed to test how susceptible frequent fliers are to air rage ... Anyway, after five hours on the phone it looks like I can probably pick up a pair of replacement tickets from the Lufthansa desk at Edinburgh Airport. Although they may try to charge me $100 per ticket for losing them. Grr. Time to find another travel agent ... [ Discuss dumb ] posted at: 22:23 | path: /misc | permanent link to this entry

specials: Is SF About to Go Blind? -- Popular Science article by Greg Mone Unwirer -- an experiment in weblog mediated collaborative fiction Inside the MIT Media Lab -- what it's like to spend a a day wandering around the Media Lab "Nothing like this will be built again" -- inside a nuclear reactor complex Quick links: RSS Feed (Moved!) Who am I? Contact me Buy my books: (FAQ) Missile Gap Via Subterranean Press (US HC -- due Jan, 2007) The Jennifer Morgue Via Golden Gryphon (US HC -- due Nov, 2006) Glasshouse Via Amazon.com (US HC -- due June 30, 2006) The Clan Corporate Via Amazon.com (US HC -- out now) Accelerando Via Amazon.com (US HC) Via Amazon.com (US PB -- due June 27, 2006) Via Amazon.co.uk (UK HC) Via Amazon.co.uk (UK PB) Free download The Hidden Family Via Amazon.com (US HC) Via Amazon.com (US PB) The Family Trade Via Amazon.com (US HC) Via Amazon.com (US PB) Iron Sunrise Via Amazon.com (US HC) Via Amazon.com (US PB) Via Amazon.co.uk (UK HC) Via Amazon.co.uk (UK PB) The Atrocity Archives Via Amazon.com (Trade PB) Via Amazon.co.uk (Trade PB) Via Golden Gryphon (HC) Via Amazon.com (HC) Via Amazon.co.uk (HC) Singularity Sky Via Amazon.com (US HC) Via Amazon.com (US PB) Via Amazon.com (US ebook) Via Amazon.co.uk (UK HC) Via Amazon.co.uk (UK PB) Toast Via Amazon.com Via Amazon.co.uk Some webby stuff I'm reading: [ Engadget ] [ Gizmodo ] [ The Memory Hole ] [ Boing!Boing! ] [ Futurismic ] [ Walter Jon Williams ] [ Making Light (TNH) ] [ Crooked Timber ] [ Junius (Chris Bertram) ] [ Baghdad Burning (Riverbend) ] [ Bruce Sterling ] [ Ian McDonald ] [ Amygdala (Gary Farber) ] [ Cyborg Democracy ] [ Body and Soul (Jeanne d'Arc)  ] [ Atrios ] [ The Sideshow (Avedon Carol) ] [ This Modern World (Tom Tomorrow) ] [ Jesus's General ] [ Mick Farren ] [ Early days of a Better Nation (Ken MacLeod) ] [ Respectful of Otters (Rivka) ] [ Tangent Online ] [ Grouse Today ] [ Hacktivismo ] [ Terra Nova ] [ Whatever (John Scalzi) ] [ GNXP ] [ Justine Larbalestier ] [ Yankee Fog ] [ The Law west of Ealing Broadway ] [ Cough the Lot ] [ The Yorkshire Ranter ] [ Newshog ] [ Kung Fu Monkey ] [ S1ngularity ] [ Pagan Prattle ] [ Gwyneth Jones ] [ Calpundit ] [ Lenin's Tomb ] [ Progressive Gold ] [ Kathryn Cramer ] [ Halfway down the Danube ] [ Fistful of Euros ] [ Orcinus ] [ Shrillblog ] [ Steve Gilliard ] [ Frankenstein Journal (Chris Lawson) ] [ The Panda's Thumb ] [ Martin Wisse ] [ Kuro5hin ] [ Advogato ] [ Talking Points Memo ] [ The Register ] [ Cryptome ] [ Juan Cole: Informed comment ] [ Global Guerillas (John Robb) ] [ Shadow of the Hegemon (Demosthenes) ] [ Simon Bisson's Journal ] [ Max Sawicky's weblog ] [ Guy Kewney's mobile campaign ] [ Hitherby Dragons ] [ Counterspin Central ] [ MetaFilter ] [ NTKnow ] [ Encyclopaedia Astronautica ] [ Fafblog ] [ BBC News (Scotland) ] [ Pravda ] [ Meerkat open wire service ] [ Warren Ellis ] [ Brad DeLong ] [ Hullabaloo (Digby) ] [ Jeff Vail ] [ The Whiskey Bar (Billmon) ] [ Groupthink Central (Yuval Rubinstein) ] [ Unmedia (Aziz Poonawalla) ] [ Rebecca's Pocket (Rebecca Blood) ] Older stuff: June 2006 May 2006 April 2006 March 2006 February 2006 January 2006 December 2005 November 2005 October 2005 September 2005 August 2005 July 2005 June 2005 May 2005 April 2005 March 2005 February 2005 January 2005 December 2004 November 2004 October 2004 September 2004 August 2004 July 2004 June 2004 May 2004 April 2004 March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 March 2003 February 2003 January 2003 December 2002 November 2002 October 2002 September 2002 August 2002 July 2002 June 2002 May 2002 April 2002 March 2002 (I screwed the pooch in respect of the blosxom entry datestamps on March 28th, 2002, so everything before then shows up as being from the same time)

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